Our client is a convenience retailer with operations in the UK, Europe, and the Americas, working across grocery, merchandise, foodservice, and fuel. They were manually matching transactions on their tills to payments received. This was a lengthy and monotonous task. The entire process was automated by Jo Cevitr's digital worker, with the bank statements automatically synced onto our clients' SAP system.
This convenience retailer with nearly 6,000 stores in 9 countries has an annual revenue of over $24 billion and was founded in 2001. Each day, a significant number of transactions are processed across the business.
Before automation, staff members were manually completing this monotonous and repetitive task, whilst also taking them away from more challenging work.
Jo receives multiple input files via email, which he uses to create journal CSV files. Jo posts these in SAP, matches the journal lines to the bank statement lines already in SAP, then clears them together. This mundane and repetitive process was prime for automation, with our bot ‘Jo’ handling this process for our client to ensure that payments received match the transactions on the tills.
This is a daily process that takes Jo our digital worker 1 hour each day. The input data has niche transaction codes that a staff member was previously required to memorise or look up each time. Across the different company codes, there are seven different transaction types, all of which had different keywords that determine which GL code and profit centre to post to.
Cevitr started the implementation with a process discussion with our client, where they showed us how to create, post, and clear journals. We received access to our client's development SAP environment to develop and test the automation before go-live. The process was developed in a matter of weeks to get it ready for live deployment.
Our client was delighted with the work that our bot Jo was able to complete, saving their staff time working on this arduous task by automating 200-250 journals a month.
This case study exemplifies how Jo can complete tasks that have previously tied up the workforce. They are then able to focus on more challenging tasks.