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RPA Consultancy

Case Studies

Our case studies provide a more in-depth view of how Jo, our Digital Workmate, is helping a plethora of businesses; freeing up their employees to pursue more meaningful challenges that require human judgement and skill. Take a look!

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Health Care

CLIENT

Leading Stem cell banking and research company based in India.

BUSINESS CASE FOR AUTOMATION

Our client’s customers are expectant parents who bank their child’s cord blood with them. Their specialised staff collect the sample at birth and send it to the lab for processing and cryogenic preservation. Since the company deals with biological material, their processes are extremely time sensitive. In some cases, the samples would reach the lab before the payment information was processed on our client’s admin system due to backlog. In such cases, the samples were processed without the assurance of payment, to the financial detriment of our client.

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Public Relationship & Marketing

CLIENT

Our Client is a national branding and marketing company in the UK.

BUSINESS CASE FOR AUTOMATION

Our client tracks marketing campaigns on LinkedIn and Google for specific customers. The Account managers consolidate data manually between reports from LinkedIn and Google Analytics. They create reports to show a common view for their customer by manually linking data from two sources. This requires a cumbersome logic of looking at certain keywords within the URL of the campaigns and identifying the campaign to which it links. The format of the report is complex and takes 2 hours per account manager, per customer to complete. Hence, the report is sent only once a month to their customers.

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Music Distribution

CLIENT

Our Client offers a Digital Music Distribution service, aggregating music from record labels and independent artists from around the world and licenses it to leading digital stores. This includes streaming services such as Apple Music, Spotify & Saavn, which enable listeners to access large libraries of music and curated playlists without having to download and store songs on their mobile devices.

BUSINESS CASE FOR AUTOMATION

Our client employs people for the sole purpose of downloading sales and market intelligence reports from the respective digital stores partners websites, and then redistributing these as applicable to their numerous artist clients. This is a frequent activity, often undertaken multiple times daily. Many of these reports tend to be in a raw format and need to be reformatted and augmented with additional information with non-trivial logic. It is an enduring and banal activity for the employees, yet important, hence needs to be executed in a timely manner.

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Lifestyle Discount Provider

CLIENT

A leading Dining and Experiences discount membership company in the UK.

BUSINESS CASE FOR AUTOMATION

The customer services team had to deal with several documents with membership information, received from third party B2B customers. These documents had to be manually processed in the internal systems. If there were delays in processing these emails, or if an attachment was missed, it resulted in multiple calls into the customer services team and a poor customer experience for their customers.

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Travel & Tourism

CLIENT

Our Client is a leading Destination Management Company delivering an array of exemplary Leisure solutions in providing destination management services.

BUSINESS CASE FOR AUTOMATION

Our client employs numerous data entry personnel to enter booking data of tour packages in to their online sales and accounting platform. Many bookings may have upwards of hundred items such as tours, restaurants, hotels, etc for group and frequent travelers. The volume of bookings is so large that during peak holiday season, personnel work overtime to keep-up with the incoming demand. Even so, a backlog of data entry activity is unavoidable. The booking system application has numerous fields requiring completion, including a range of currencies, hotel and other service provider partners details. This often makes the data entry a slow process due to the number of logic steps and decisions which need to be applied for accurate record keeping. The format of the input data may also be inconsistent, adding to the task challenge.

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Construction

CLIENT

A leading global, specialist engineering and construction company.

BUSINESS CASE FOR AUTOMATION

This customer receives copious amounts of supplier invoices. Their larger suppliers send invoices via email daily, these documents can be in the multiple hundred pages. The pdf documents must be split into individual invoices then each individual invoice needs to be inputted into the client’s system, utilising the unique invoice number, in order to process payment. The business receives, across their key suppliers, 300 plus of these multiple page documents a day. They need numerous full-time members of staff to undertake this work.

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Legal

CLIENT

A dynamic and innovative solicitor firm, which i s setting new standards within the legal sector.

BUSINESS CASE FOR AUTOMATION

The solicitor’s firm are experts in property purchases and sales, working in partnership with two leading online property sites, as an affiliated and verified solicitor. Consumers who utilise the aforementioned platforms for property sale or purchase must engage the services of a solicitor. Every sale or purchase has a set of milestones/activities to be accomplished and the solicitor must log in and update the online platforms with progress reports at each stage, as well as updating their in - house case management system. This is a duplication of work and time; solicitors are not best placed to be doing data entry into multiple systems, this was causing compliance pressures with the online platforms to provide updates efficiently.multiple page documents a day. They need numerous full-time members of staff to undertake this work.