Our client previously outsourced the sending and generating of bills in Oracle to an overseas company. With the support of Cevitr, they brought their billing function in-house and overhauled it through intelligent automation.
The Problem: A Manual, Outsourced Process That Delayed Cash Flow
Before the transformation, the company’s billing process was heavily dependent on manual data entry into Oracle. Each invoice required a series of steps before submission. This time-consuming approach often stretched the billing cycle up to 15 days, creating delays in receiving payment.
In addition to the long turnaround times, the process was vulnerable to human error. Mismatched data, incorrect invoice amounts, and submission delays were common issues.
The Solution: Intelligent Automation and In-House Ownership
Recognizing the need for a faster, more reliable billing process, the company partnered with Cevitr to bring the process in-house and automate the end-to-end billing lifecycle.
By automating these tasks, the company regained full control over the billing process, reduced the billing time to 24 hours, and improved traceability, which has led to improved cashflow. More than just a process upgrade, this transformation gave the finance team the ability to monitor, analyse, and continuously optimise their billing activities.
Conclusion: Billing as a Strategic Asset
This project is a compelling example of how automation can turn a traditionally tactical function into a strategic advantage. By taking control of their billing process and using automation to eliminate inefficiencies, the company not only improved operational performance but also strengthened its financial foundation. The company subsequently benchmarked its end2end process with it being ranked as First Quartile by a world leading benchmarking service.
With Cevitr’s support, the organization moved from a reactive, error-prone billing cycle to a proactive, streamlined process that improved accuracy, reduced delays, and freed up valuable employee time for more strategic tasks. Customer billing as a business function has seen very high rates of adoption across Cevitr's client base with a tangible, measurable & profound business impact. If you’d like to understand more about how automation can help your business, book a call.