--- title: Streamline Your Customer Service Admin With RPA - Case Study description: Read about our client who is a leading dining and experience discount membership company in the UK. We helped to process documents that had to be processed manually. image: https://www.cevitr.com/hubfs/ezgif.com-gif-maker%20(75).webp --- [linkedin-in icon](https://www.linkedin.com/company/cevitr/) [facebook-f icon](https://www.facebook.com/CevitrLimited) [twitter icon](https://twitter.com/CevitrLtd) [![Cevitr Logo](https://www.cevitr.com/hs-fs/hubfs/Cevitr%20Logo.png?width=246&height=44&name=Cevitr%20Logo.png "Cevitr Logo")](https://www.cevitr.com/) - What We Do - [Robotic Process Automation](https://www.cevitr.com/robotic-process-automation-rpa) - [Intelligent Process Automation](https://www.cevitr.com/intelligent-process-automation) - [Digital Workers](https://www.cevitr.com/digital-workers) - [Managed Automation Services](https://www.cevitr.com/managed-automated-services) - Departments We Help - [Finance](https://www.cevitr.com/finance) - [Marketing](https://www.cevitr.com/marketing) - [HR](https://www.cevitr.com/hr) - [IT](https://www.cevitr.com/it) - [Operations](https://www.cevitr.com/operations) - [Customer Services](https://www.cevitr.com/customer-service) - Industries We Help - [Legal](https://www.cevitr.com/legal) - [Construction](https://www.cevitr.com/construction) - [Manufacturing](https://www.cevitr.com/manufacturing) - [Hospitality](https://www.cevitr.com/hospitality) - [Retail](https://www.cevitr.com/ecommerce) - [Healthcare](https://www.cevitr.com/healthcare) - [Charity](https://www.cevitr.com/charity) - [Timeframes](https://www.cevitr.com/time-frames) - [Pricing](https://www.cevitr.com/pricing) - Why Choose Us - [Case Studies](https://www.cevitr.com/blog/tag/case-studies) - [Testimonials](https://www.cevitr.com/testimonials) - [Blog](https://www.cevitr.com/blog) - [Free Guides](https://www.cevitr.com/resources) - [Careers](https://www.cevitr.com/careers) - [US Careers](https://www.cevitr.com/careers/us-business-development-manager) - [About Us](https://www.cevitr.com/about-us) - [Book a call](https://www.cevitr.com/book-a-call) # Case Studies ![Streamline Your Customer Service Admin With RPA - Case Study](https://www.cevitr.com/hubfs/ezgif.com-gif-maker%20(75).webp) ## Streamline Your Customer Service Admin With RPA - Case Study 16 September 2022 ### Client: A leading Dining and Experiences discount membership company in the UK.  ### Business Case For Automation: The customer services team had to deal with several documents with membership information, received from third party B2B customers. These documents had to be manually processed in the internal systems. If there were delays in processing these emails, or if an attachment was missed, it resulted in multiple calls into the customer services team and a poor customer experience for their customers.  ### ![ezgif.com-gif-maker (74)](https://www.cevitr.com/hs-fs/hubfs/ezgif.com-gif-maker%20(74).webp?width=727&name=ezgif.com-gif-maker%20(74).webp) ### Automation Solution: By using our Digital Workmate – Jo, working around the clock, Cevitr was able to automate the entire process of updating membership information onto their internal systems. Jo monitors the customer mail box 24\*7. As the emails come in from their B2B customers, the files are downloaded, processed and automatically uploaded to the internal systems immediately. A validation report is created with the successfully processed emails and an exception email is created and emailed to the stakeholders daily.  ### Benefits From Automation: The direct benefits of using a Digital Workmate included over 25% saving of customer a service agents time to focus on tasks and cases that required human interaction such as complaint resolution, escalation management etc. The outcome benefits of automation were significant which included better customer experience on memberships through 100% accuracy of the process handling with no missed entries and a Zero holiday backlog for the employees. This resulted in happier customers and employees.  [linkedin-in icon](https://www.linkedin.com/company/cevitr/) [facebook icon](https://www.facebook.com/CevitrLimited) [twitter icon](https://twitter.com/CevitrLtd) ### Posts By Topics - [RPA (56)](https://www.cevitr.com/blog/tag/rpa) - [Case Studies (34)](https://www.cevitr.com/blog/tag/case-studies) - [Workplace Automation (16)](https://www.cevitr.com/blog/tag/workplace-automation) - [RPA Benefits (15)](https://www.cevitr.com/blog/tag/rpa-benefits) - [Digital Workforce (9)](https://www.cevitr.com/blog/tag/digital-workforce) - [AI (7)](https://www.cevitr.com/blog/tag/ai) - [Digital Workmate (7)](https://www.cevitr.com/blog/tag/digital-workmate) - [Automation (5)](https://www.cevitr.com/blog/tag/automation) - [RPA In Finance (3)](https://www.cevitr.com/blog/tag/rpa-in-finance) - [AI Agents (2)](https://www.cevitr.com/blog/tag/ai-agents) - [Customer Service (2)](https://www.cevitr.com/blog/tag/customer-service) - [Hospitality (2)](https://www.cevitr.com/blog/tag/hospitality) - [RPA, Digital Workmate, Digital Worker in Finance, (2)](https://www.cevitr.com/blog/tag/rpa-digital-workmate-digital-worker-in-finance) - [Bots (1)](https://www.cevitr.com/blog/tag/bots) - [GDPR (1)](https://www.cevitr.com/blog/tag/gdpr) - [Generative AI (1)](https://www.cevitr.com/blog/tag/generative-ai) - [RPA Process Outsourcing (1)](https://www.cevitr.com/blog/tag/rpa-process-outsourcing) - [RPA Security (1)](https://www.cevitr.com/blog/tag/rpa-security) see all ### Articles [Timesheet Automation – Case Study](https://www.cevitr.com/blog/timesheet-automation-case-study) [The New Collaboration Model: Humans and Digital Workers](https://www.cevitr.com/blog/the-new-collaboration-model-humans-and-digital-workers) [How RPA Improves Accuracy, Compliance and Speed](https://www.cevitr.com/blog/how-rpa-improves-accuracy-compliance-and-speed) [Transforming Order Processing Through Automated Bulk Uploading – Case Study](https://www.cevitr.com/blog/transforming-order-processing-through-automated-bulk-uploading-case-study) ### Subscribe to our blog [![Cevitr Logo](https://www.cevitr.com/hs-fs/hubfs/Cevitr%20Logo.png?width=246&height=44&name=Cevitr%20Logo.png "Cevitr Logo")](https://www.cevitr.com) - [+44 161 2433223](tel:+44%20161%202433223) - 128 City Road,  London,  United Kingdom, EC1V 2NX - [info@cevitr.com](mailto:info@cevitr.com) [linkedin-in icon](https://www.linkedin.com/company/cevitr/) [facebook-f icon](https://www.facebook.com/CevitrLimited) [twitter icon](https://twitter.com/CevitrLtd) [youtube icon](https://www.youtube.com/@cevitr2664) ### Sectors - [Construction](https://www.cevitr.com/construction) - [Charity](https://www.cevitr.com/charity) - [Legal](https://www.cevitr.com/legal) - [Healthcare](https://www.cevitr.com/healthcare) - [Retail & Ecommerce](https://www.cevitr.com/ecommerce) - [Hospitality](https://www.cevitr.com/hospitality) - [Manufacturing](https://www.cevitr.com/manufacturing) ### Departments we help - [Finance](https://www.cevitr.com/finance) - [Marketing](https://www.cevitr.com/marketing) - [HR](https://www.cevitr.com/hr) - [IT](https://www.cevitr.com/it) - [Operations](https://www.cevitr.com/operations) - [Customer Services](https://www.cevitr.com/customer-service) - [Legal](https://www.cevitr.com/legal) - [Construction](https://www.cevitr.com/construction) - [Manufacturing](https://www.cevitr.com/manufacturing) - [Hospitality](https://www.cevitr.com/hospitality) - [Retail](https://www.cevitr.com/ecommerce) - [Healthcare](https://www.cevitr.com/healthcare) - [Charity](https://www.cevitr.com/charity) ### What We Do - [Robotic Process Automation](https://www.cevitr.com/robotic-process-automation-rpa) - [Intelligent Process Automation](https://www.cevitr.com/intelligent-process-automation) - [Digital Workers](https://www.cevitr.com/digital-workers) - [Managed Automation Services](https://www.cevitr.com/managed-automated-services) ### Legal - [Terms & Conditions](https://www.cevitr.com/terms-conditions) - [Privacy Policy](https://www.cevitr.com/privacy-policy) - [Cookie Policy](https://www.cevitr.com/cookie-policy) - [Contact Us](https://www.cevitr.com/contact-us) VAT. 289003689   and Company Number. 10967163 Copyright Cevitr. 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