Robotic Process Automation in The Retail and eCommerce Industries

We understand how important it is for eCommerce businesses to be efficient and customer-centric, with huge competition and extensive customer demands you need the time to focus your efforts on where it really matters. Here you will see how a Digital Workmate can help you do that…


Supply Chain Inventory

Content Creation

Uploading hundreds, even thousands, of new product images and their traits to various product categories within your eCommerce site can be soul destroying to say the least! Let the Digital Workmate take the product image, make any necessary modifications and upload them with the attributes to the relevant product category; imagine the time you will save. 

In order to provide all the information on your product pages that the buyer needs, the Digital Workmate can source data from multiple locations and consolidate it into a template on your CMS System or within your product catalogue, reducing your time to market astronomically. 


Returns Processing

Manually processing returns is a time consuming and laborious task, utilising RPA will give you back time and reduce costs. The Digital Workmate can send messages acknowledging receipt of the returned goods, update your inventory system, make any payment adjustment with the customer and update ERP and CRM systems. 

Supply Chain Management

Customer Services

The Digital Workmate will make managing stock levels, shipping and order monitoring a dream! Keeping an eye on stock levels whilst utilising historical data on product demand to account for patterns, notifying managers when stock levels are low and automatically re-ordering products when they drop below a certain level is easy work for the Digital Workmate. 

Automation is fast and therefore great for all aspects of customer service, the Digital Workmate can find the relevant customer details and information, through various different systems, delivering it to you quickly when you need it the most; reducing lead times, call times and providing a better experience for the customer. See more examples of customer service processes. 


In Short, The List is Endless

No matter what processes you decide to give to your Digital Workmate, you can be sure they will be delivered with speed and accuracy and the Digital Workmate won’t stop until the job is done! Allowing your team the freedom and time to work on more exciting areas, in turn building employee satisfaction and engagement. 

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Manual Vs Automation

We bring the solution and you reap the benefits

Manual Processes

  • Expensive
  • Human Erros
  • Time Consuming
  • Repetitive
  • Miscommunication
  • Lack of security

Automation With

  • Fast
  • Accuracy
  • Cheaper
  • Time to scale your
  • Quick to install
  • Secure

Book a Call With Us

Book a call with us to discuss...
  • Your current processes
  • How Cevitr can help you
  • Any questions or queries you may have

What Our Customers Have to Say


I couldn’t recommend Cevitr enough. When it came to understanding what we needed in our RPA process, and then developing the solution, Jaideep and his team were fantastic.


Complementing the work we do, Cevitr’s Digital Workmate has opened up exciting possibilities for Onogo and empowered us to focus on our core business, whilst relying on Cevitr to focus on the challenge of enabling Jo to take on computer-based tasks, which it does with ease, delivering every day.


The journey with Cevitr on enabling RPA based processes across our business has been phenomenal. The simplicity of the engagement model, the speed of execution and most importantly the service delivery attitude of Cevitr has been the most striking feature of the relationship.


Working in partnership with Cevitr over the past three to four years has been a real benefit to the Murphy business in reducing resource requirements in both time-critical activities and day-to-day operations. Their professionalism, business understanding and customer service have been excellent.

David Neve, IT Director at J Murphy and Sons

All business have manual process’ & an aspiration continually improve these through automation & what the team at Cevitr have helped us achieve is just that.  In a few small weeks, they have helped us automate several complex & very labour-intensive manual processes.   The best bit, our new team Member Jo does the work while we are all tucked up in bed,  leaving the working day free for our teams to focus on priorities which achieve our business goals...

Allan Farrell, CTO, Mandata

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