Testimonials
Testimonials: How Our Robotic Process Automation Can Benefit Your Industry
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Mandata
"Choosing the right technology partner is one of the single biggest decisions for any business – Building long term relationships with a company who not only understands our vision for the future but can support that journey was important to Mandata and the team at Cevitr met this brief from day 1. All business have manual process’ & an aspiration continually improve these through automation & what the team at Cevitr have helped us achieve is just that. In a few small weeks they have helped us automate several complex & very labour-intensive manual processes. The best bit, our new team Member Jo does the work while we are all tucked up in bed, leaving the working day free for our teams to focus on priorities which achieve our business goals."
Allan Farrell, CTO, Mandata
Kier
"One of the biggest benefits we've seen is right-first-time processing. Over 99.8% of the activities completed by the Cevitr bot Jo are done right first time over the past 3 years. Significant manual processing has been removed from our operation and controls enhanced via the automation of 35 processes across Billing, Cash Collection, Invoice Management and Payment, Expenses Auditing and Processing, Journal Processing, Treasury Administration, Project Administration and Closure as well as significant improvements across various reporting strands. Regardless of the football results, what’s happening on television or in the news, Jo operates more effectively and efficiently than where we were which is good news for our clients, customers and employees."
Dan Foley, Finance Shared Services Director, Kier
PLS
“I couldn’t recommend Cevitr enough. When it came to understanding what we needed in our RPA process, and then developing the solution, Jaideep and his team were fantastic. Then when it came to alterations as the process developed over time, Cevitr were great at working with us to tweak what we have- providing helpful suggestions along with way.”
Dean Carruthers, Head of Operations, PLS.
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EG Group
"Automation drives fear in a lot of people because the fear of, I'm not going to have a job. What am I going to do with my time? Actually the experience here at EG Group has been phenomenal from the team…So I think taking your employees on that journey and taking the fear away, but it's actually seeing it through for them to believe that actually there is no impact, to their job per se.
Working with Cevitr, for me, I come back to customer service. There are a lot of consultants out there. There are a lot of companies out there. But from a customer service aspect, you want somebody who's going to be very transparent with you, very honest with you, and work alongside you. I think the relationship part is quite key. Cevitr do and deliver when they say they're going to deliver.
But I think the customer service part for me, the relationship, always on the end of a phone, I can pick up the phone anytime I've got a problem, and they're there. I don't have to jump through multiple hoops or hierarchies. And I think it's a relationship, it's a partnership."
Lubnah Alam, Director of Finance Operations, EG Group.
Leonardo Hotels
"We make do a lot with legacy systems, old systems, and I think, like many organisations, there's lots of human intervention to get data out, for example, or to move data from one place to another. So that's usually can be quite labour intensive and people can become dissatisfied because they're doing repetitive tasks all the time, which obviously they then become disengaged with the job they should be doing.
We can charge credit cards more quickly, we can get cash in quicker, we can invoice quicker, which again improves cash flow. The guest journey is seamless. And because the front desk staff don't have to wrestle with trying to find a booking or look around in the system, they have a confidence it's there. They can give their entire attention to the person that's in front of them and give them the hospitality they're paying for.
You can measure the value that Cevitr has delivered in a few different ways. We do have that significant cost saving that we make. But you also look at some of the things I've already mentioned, like cash flow. If you look at some of the processes that Cevitr have looked at and optimised for us, we're doing processes now that we never thought were possible. That's improving the customer experience, improving employee retention and there's a lot of things now that we do that other hotel groups can't do because we have the automation support that we get from Cevitr.
One of the key advantages of Cevitr is the fact that they helped us optimise our processes and they were able to do that quite quickly because we had our documented processes to hand so that we could then give that to Cevitr and then they could help us optimise those processes."
Adrian Bingham, Head of Customer Contact and Data Integratioin, Leornardo Hotels.
Reelabs
“The journey with Cevitr on enabling RPA based processes across our business has been phenomenal. What started out a couple of years ago as a project to improve operational efficiency, has moved to a position where we are using automation to transform the way we work. Our attention on customer experience and developing innovative solutions remains a core philosophy at Reelabs and we use the Digital Worker, Jo, to free up our teams to focus on priorities that lead to us achieving these outcomes. The simplicity of the engagement model, the speed of execution and most importantly the service delivery attitude of Cevitr has been the most striking feature of the relationship. As we grow as a business, we have been able to scale easier with automation underpinning our operational efficiency.”
Meena Pophale, Head of Operations, Reelabs.
J Murphy & Sons
"Working in partnership with Cevitr over the past three to four years has been a real benefit to the Murphy business in reducing resource requirements in both time critical activities and day to day operations. Their professionalism, business understanding and customer service have been excellent."
David Neve, IT Director at J Murphy and Sons
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