Running a hospitality business means juggling countless responsibilities—many of which are repetitive, time-consuming, and prone to human error. From managing bookings to processing invoices, these essential but tedious tasks can take up a huge portion of your team’s time, leaving them overwhelmed and disengaged.
That’s where RPA (Robotic Process Automation) and AI step in. With Jo, Cevitr’s intelligent digital worker, your business can automate many of these processes, helping your staff work smarter, reduce errors, and focus on creating an exceptional guest experience.
Pre-arrival
Even before your guest arrives at your venue, Cevitr’s digital worker Jo can get to work to ensure that their experience is as smooth as possible. Pre-Arrival Checks can validate booking data across the PMS and third-party portals to ensure consistency. Jo will pick up on any discrepancies and automatically update them prior to guest arrival. If you’re using a third party for bookings, Jo can provide Commission Reconciliation, where commission reports from online travel agencies (OTAs) are compared with booking data from the Property Management System (PMS), and identify any mismatches for potential recovery.
Processing Payments
Payments can easily be automated through our Invoice Registration process, which automatically extracts invoice data from email attachments or booking systems and registers the information into invoicing portals, reducing manual entry and error.
Agent & B2B Invoicing
Arranging Invoicing for Agents & B2B Partners can be arranged using our bot Jo, with a process that generates and sends invoices to agents, corporate bookers, and B2B partners by retrieving reports from the PMS and matching invoice numbers to relevant bookings. If your hotel deals with Group Bookings our management process can download group booking files, match room-share eligibility using logic rules, and process block bookings in the PMS accordingly. Our Channel Manager Update process identifies and re-processes failed reservation integrations between booking platforms and the PMS, ensuring no bookings are lost.
Back-of-house Operations
Back-of-house operations such as New Account Creation 2025 Confidential can be automated to take structured input files (e.g., corporate accounts, travel agents) and set up new records in the PMS, ensuring accuracy and speed. If your team is struggling to keep track of Daily Rate Updates, we have a process that can help with this. Jo will update room rates based on pre-approved pricing sheets or files. Ensuring timely rate adjustments in PMS ahead of effective dates. Similarly, Rate Code Extension can be automatically updated with the expiration dates of active rate codes to ensure continuity of pricing strategies without manual edits.
Promotional Codes
Keeping up to speed on Promo Codes & Web Allocation Setup can be difficult but with Jo this process can be automated to load new promotional campaigns or web booking codes into the PMS using structured promotional data from marketing teams or online campaigns. Expired Rate Code Management Reviews can help ensure flag rate codes nearing or past expiry, and take action to either extend, archive, or delete them based on pre-defined rules. Reporting & Data Consolidation is another important aspect in hospitality management. Our processes can help with PM Report Consolidation, extract PM (Property Management) reports from the PMS, consolidate data, and distribute summaries to internal stakeholders.
Business Booker Configuration
Jo, Cevitr’s intelligent digital worker, streamlines Business Booker Configuration by automating the comparison of existing PMS settings against corporate booking requirements—such as rate structures or package inclusions—and seamlessly updating the PMS to ensure everything is aligned with the desired setup
Loyalty Scheme Management
If your hotel offers a loyalty scheme, our Membership Points Expiry Management can help you identify loyalty program members with inactive accounts, notify them of point expiry, and process point removals when the deadlines pass.
User Group Management
Another process run by Jo, which will save your business time and money, is a User Group Management that automates updates to PMS user groups by creating new groups, copying permissions, and updating assignments using structured input files. Ensuring a timely response to customer reviews can take up a lot of your staff resources. Our Review Management & Response Generation scrapes guest reviews from booking portals and utilises AI to generate responses in the hotel’s tone of voice, and automates posting of approved replies.
Why Automate with Jo?
By handing over repetitive, admin-heavy processes to Jo, your team can focus on what matters most—delivering outstanding guest experiences. Automation not only reduces errors but also improves efficiency, staff morale, and ultimately, profitability.
If you’re ready to free your hospitality team from manual tasks and unlock new levels of efficiency, get in touch with Cevitr today to explore how Jo can transform your business.
