What are Digital Workers
Digital workers, also referred to as bots, are software-powered employees that can complete a range of tasks traditionally done by people. They integrate technologies such as AI and RPA, as well as machine learning and workflow automation. The bots operate within computer systems and applications.
How do Digital Workers Work
Digital Workers work by mimicking the work of humans; they can complete a wide range of computer-based tasks such as reading emails, processing documents, entering data, analysing information, among other tasks. AI allows the bots to interpret unstructured information, for example, customer communications, invoices and forms. Digital Workers can interact with multiple systems such as Opera PMS, Oracle, SAP and Salesforce.
Which Tasks are Best Suited to Digital Workers
Digital Workers such as Cevitr’s ‘Jo’ are well suited to complete repetitive rule-based activity and are able to complete high-volume transactions with speed and accuracy. They are also adept at data entry and validation, report generation, customer support and compliance and audit checks.
Key Benefits of Digital Workers
As previously mentioned, digital workers can complete tasks with speed and accuracy, but the benefits don’t stop there. They can operate all day everyday without any downtime. Cost-wise, they also operate at a much lower cost than an employee. The greatest benefit, however, is the opportunity to liberate your teams from monotonous work to higher-value tasks.
Do Digital Workers Cause Staff Displacement?
Digital Workers are designed to enhance human capabilities, not to replace them. They are adept at handling repetitive execution and data-heavy processes. Whereas humans can effectively handle judgement, empathy, creativity and complex decision-making.
Use Cases
Cevitr has significant experience helping clients in the Hospitality, Construction, Retail and Charitable sectors to name a few. We have a wealth of use cases in our case studies. Digital workers lend themselves well to job functions within the following areas;
- Finance i.e. invoice processing and reconciliations
- HR i.e. employee onboarding and payroll administration
- Customer service i.e. ticket triage and responses
- IT i.e. password resets and system monitoring
- Supply chain i.e. order processing and inventory updates
The Benefits of Digital Workers
Utilising a digital worker has many advantages for your business, all centred around speed and efficiency. For example, reducing processing times, lower error rates, cost savings, and improvements in customer and employee satisfaction. The core benefit our clients have seen is the ability to scale.
Conclusion
Digital Workers can enhance your business but are not here to replace humans; simply put, they enhance your business and increase employee satisfaction by removing repetitive work, allowing your staff to focus on higher-value work such as innovation, problem-solving, and ultimately creating value.
