A digital workforce may sound like something from sci-fi, but with increasing numbers of companies situating AI bots aka digital workers at the centre of their operations, it looks like the future has already arrived. Here are the six most popular reasons that organisations give for opting for a digital workforce. 

But First… What Is A Digital Workforce? 

A digital workmate (or worker) is a type of software bot or software program powered by Robotic Process Automation (RPA) and AI. The bots are ‘trained’ to perform key business operations on a computer mimicking the actions of a human worker. Digital workers can replace many of the repetitive tasks traditionally assigned to business users, and quickly become experts at their assigned roles, freeing up the human workers to focus on activities that require human judgement and skill. 

1) Improved Productivity 

No matter how efficient your human employees are, a digital bot is quicker and allows the employees to focus energies on skilled activities. Employees are able to deliver more with the same effort and this is critical in growing businesses. Powered by advanced automation technologies, digital workers are able to adapt to changing requirements. For organisations, every minute saved unlocks time, giving companies the opportunity to invest precious minutes in productivity enhancing activities. 

2) Greater Accuracy 

Whether you check the numbers once, twice, or many times, there are always likely to be inaccuracies. Identifying and correcting these can be both time consuming and costly, with a knock-on effect across business processes. With a digital workforce, human errors vanish from the calculations, leading to greater efficiency and accuracy. 

3) Reduced Costs 

Businesses often waste large sums on poorly integrated business processes, and time spent on manual tasks and fixing errors adds to the costs. In some cases, organisations need the help of third parties to take on the load of manual computer-based activities, putting a dent in profits. Robotic Process Automation software streamlines, speeds-up, and improves processes for a much more cost-effective solution. 

4) Increased Flexibility 

Today’s businesses need to be open 24/7, but this is impractical for most human workforces. As such, companies can easily miss out on important global audiences and market gaps while giving the competition opportunities to gain an edge. In contrast, a digital workforce will operate 24/7, 365 days a year, ensuring that organisations can deliver around the clock. 

5) Enhanced Customer Experience 

There is nothing more frustrating for a customer than waiting a long time for a transaction to complete. Digital workers can be trained to handle a range of customer interactions and speed up internal processes so that even when human employees aren’t around, there is always someone available to help. This enhances the end customer experience and often results in higher retention. 

6) Better Employee Experience 

Repetitive, entry level tasks can leave employees feeling undervalued and unfulfilled. This can lead to high turnover, low morale, and the waste of valuable skills. By assigning repetitive tasks to digital workers, organisations can offer employees opportunities that are more rewarding, restoring commitment. 

What Next? 

The workforce of the future is a blend of human insight and RPA powered efficiency. For companies and employees, this can offer many benefits. To find out how many apply to your organisation, book a demo of our digital workforce RPA solutions today. 
Image source: Unsplash  
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