ONLINE BOOKING MANAGEMENT:
You can use the Digital Workmate to scan customer data and email them with personalised suggestions that are relevant to them; Spa, restaurants, local attractions, gym facilities etc. improving their experience and building their loyalty.
Let the Digital Workmate manage reservation requests and send confirmation of booking, along with details on promotional offers and upselling rooms to maximise the potential of each booking. This will all be done faster than waiting for an available employee, reducing waiting time and enhancing customer satisfaction.
Similarly to the reservations, the Digital Workmate can pick up cancellation requests, log into in house systems and cancel bookings, making them available to others. The Digital Workmate will also follow any rules to manage finance related activities rising from the cancellation, such as refunds.
The Digital Workmate loves handling data, they will ensure it is managed and archived suitably, check that data is stored correctly and perform regular data audits to ensure GDPR and compliance is adhered to.
The nature of hospitality can be seasonal, with busy periods in holiday seasons. The Digital Workmate can be scaled up or down in an instant, adding more or less Digital Workers as you need, this not only helps you when you need it the most but helps manage fluctuations in revenue flow.
In short, the list is endless!
No matter what processes you decide to give to your Digital Workmate, you can be sure they will be delivered with speed and accuracy, the Digital Workmate will work around the clock to make sure the job is done! Allowing your team the freedom and time to provide the best service possible to your customers, in turn building employee and customer satisfaction and engagement.
“We at the Dining Club Group continue to grow our product portfolio beyond our world leading tastecard & Gourmet Society brands, through business driven innovation and adopting market leading technologies. Simplifying our operational business processes is a key aspect in our transformation journey. Technology innovation that drives business value can be complex and expensive. Though with Cevitr we are adopting world leading RPA technology on a subscription basis within a very short amount of time and with a minimal amount of disruption, which is one of the key advantages of the Cevitr platform.”
Allan Farrell, CTO, The Dining Club Group.
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