Book your demo  

 
 
 

Customer Service 

 
 
 

Customer Service  

When you think about the fact that the customer services role is to service the customer and what that means; communicating with the customer, it seems crazy that the customer services team can spend little time communicating with customers and a lot of time finding relevant information and toggling and inputting data on different screens and systems. Here’s some ways in which hiring a Digital Workmate can solve your customer service time constraints: 
CUSTOMER INTERACTION: 
Give a quick response and resolve your customers queries before they hang up/log off. The Digital Workmate will provide you with the information you need, fast, without you toggling between multiple screens. The Digital Workmate can even manage your chat facility and fulfil the customer service request at the same time, providing a seamless process for the customer. 
BILLING AGREEMENTS: 
Employing a Digital Workmate to manage your billing agreements will ensure fast and accurate storing of bill data, validation of bills and getting automated payment. The Digital Workmate will even flag up inaccurate invoices, run data validation checks and update the accounting system. 
CUSTOMER CONTRACT MANAGEMENT: 
A Digital Workmate will automatically pick up emails, update the status of document requests within your chosen system, archive documents once signed, prepare adobe sign documents and ensure accurate reporting. This will lead to a faster, more seamless, process for the customer leaving them completely satisfied with your service and you more time to work on more fulfilling projects. 
CUSTOMER QUERY MANAGEMENT: 
The Digital Workmate can be used to see basic information, sort customers into different categories and send them to the relevant customer services team/agent to address. Allowing the team to work smarter and providing a smarter and more intelligent service to customers. As the team is tackling the actual issue and not wasting time on mundane details, they are able to focus on what the customer really needs, improving relationships and in turn getting greater satisfaction from their role. 
Extra Time  
 
The only thing left for you to think about is what you are going to do with all that extra time! 
 
Other Functions  
 
 

Finance          

IT          

Marketing          

Operations          

HR          

Customer Service          

 
 

Subscribe here to be kept up to date: 

 
 
Follow Our Social Media: 
 
 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings