RPA (Robotic Process Automation) is technology which enables training a software bot to replicate human actions on a computer system so that manual, repetitive, rule-based activities can be undertaken by the software bot, freeing up the human to take on productive activities that require judgement and skill. RPA based bots can understand data, extract data, create documents and reports, input data into applications and do similar activities that a human would do on a computer on a day-to-day basis.
The difference is that RPA based bots are available any time of the day or night and can undertake activities much faster than a human thus enabling a higher productive outcome from people. Business process automated with RPA also see significantly lower data-entry errors , improved turnaround times for internal and external stakeholders, better compliance and ultimately result in a much better customer experience.
Why You Need Robotic Process Automation
Investing in RPA not only guarantees that work will be done in a shorter time frame, it also ensures that large volume of workload can be completed efficiently at a lower cost. This will positively benefit your enterprise in terms of improving the cost efficiency of running it. Cost efficiency also comes as a result of current employees delivering at higher productivity with technology automating mundane repetitive tasks that would otherwise take up their productive worktime.
IMPROVED EMPLOYEE SATISFACTION
Employees who focus on more productive tasks that require human intelligence rather than on non-repetitive manual computer-based tasks are more likely to have a higher morale resulting on higher quality of work.
HIGH QUALITY OF OUTPUT
People working on mundane tasks are prone to exhaustion and boredom which can culminate into errors. Digital workmate like Jo have minimized cases of mistakes typical of human work output, leading to better quality of output which has a positive impact on both productivity and the balance sheet.
BETTER TIME MANAGEMENT
Robotic Process Automation when correctly implemented will work round the clock to ensure services are timely and time wastage minimized. With increased market competition and demand driven economy, it is critical to be able to turn around transactions with speed. Mundane tasks like data entry and transactional processes can be accomplished faster with robots working continuously with minimal human supervision.
BETTER CUSTOMER RELATIONSHIP AND RETENTION
Digital workmate like Jo enables processed that run on specific logic to be automated, freeing up employees to interact with customers on one on one basis, enhancing faster service delivery, interaction and a better customer experience resulting in longer customer retention.